Frequently Asked Questions


Registration - FAQs
  • How do I get information about my registration/abstract?
  • Information is available by logging in to your account. Our office hours are 7:30 AM-4:00 PM Mountain Standard Time. Attendee Services can be reached at +1 970- 262-1230.

  • Is a list of other participants available prior to the meeting?
  • Yes, if you are a paid registrant, you can access a list of names of other participants and their institutes by logging in to your account on the website.

  • What is the deadline for registration?
  • If there is still space available, you can register up to the day of the meeting. Be aware that some meetings may fill quickly and may reach capacity prior to the early registration deadline. We encourage you to register as soon as possible.

  • How can I find out if my registration has been processed?
  • If your registration was submitted online, you should receive a confirmation of your registration via email within 72 hours. If your registration was sent by mail, fax or email, email confirmation will be sent within 72 hours of receipt. You can also call the Keystone Symposia office (800-253-0685 in US or Canada or +1 970- 262-1230) to verify registration or log in to your account page on the website.

  • What is covered in the registration fee for the meeting?
  • The registration fee includes: abstract submission if submitted by the first (i.e., discounted) abstract deadline, meeting book, secure mobile app, admission to all scientific sessions, and meal/refreshment functions listed in the program.

  • Does the registration fee include the abstract fee?
  • Yes, the abstract fee is included in the registration fee if you submit the abstract by the Discounted Abstract Deadline. The registration fee is the same whether or not an abstract is submitted. Abstract submission does not constitute registration to the meeting, however, and it is recommended to register early. If the abstract is submitted after the Discounted Abstract Deadline, an additional fee will be charged. This fee cannot be applied to registration.

  • Whom should a conferee contact for a duplicate registration receipt?
  • You may print a receipt by logging in to your account or contact the Keystone Symposia office by phone +1 970- 262-1230, fax +1-970-262-1525 or e-mail info@keystonesymposia.org to request a copy of your transaction. A receipt can be sent to you by email, fax or mail.

  • Is registration available at the meeting?
  • Yes, registration is accepted at the meeting site if space is available. If the meeting is full, no additional registrations can be accepted.

  • What forms of payment do you take?
  • We accept credit cards (American Express, Visa, Mastercard, Discover, JCB), money orders, wire transfer or a check drawn on a U.S. bank, payable to Keystone Symposia. No bank to bank transfers, direct deposits or purchase orders will be accepted as payment. The registration form and payment must be received by the Discounted Registration Deadline in order to receive the discounted registration rate.

  • Can a conferee attend a meeting without submitting an abstract?
  • Yes. All levels of participation are welcome. Keystone Symposia meetings provide an exceptional learning and networking experience.

  • If online registration is unavailable, is there still a way to attend the meeting?
  • If you are unable to register online, the meeting may be closed. Contact the Keystone Symposia office for the meeting status at +1 970- 262-1230 or info@keystonesymposia.org.

  • Is there a policy on Keystone Symposia liability?
  • Liability Waiver: I agree that I am undertaking participation in Keystone Symposia events as my own free and intentional act. Once registered, I agree not to allow any other individual to participate in my place. Travel, Visas, Health. I understand that it is my responsibility to be aware of any travel restrictions, visa requirements or health issues that may affect my participation and affirm that, knowing these, I am able to participate in Keystone Symposia events. Release of Liability. I affirm that, while participating in Keystone Symposia events, I am responsible for my own well-being. I am aware there is a risk that I may experience possible serious personal injury or illness, economic loss, or property damage as a result of my participation in these events, such as from defects in facilities, equipment, or food, adverse weather, or accidents while traveling. In exchange for the privilege of participating, I assume all such risks arising out of my participation, and I also release, agree to indemnify, and hold harmless, Keystone Symposia, and its employees, directors, agents, successors and assigns from all claims and lawsuits arising out of such injury, illness, or damage. Photos and Recording. Keystone Symposia may photograph, record or film the interactions at its meetings and reproduce the resulting content in educational, news or promotional material, whether in print, electronic or other media, including the Keystone Symposia website and social media. By participating in a meeting, I grant and assign to Keystone Symposia the right to use this content for such purposes. All content so used becomes the property of Keystone Symposia. Keystone Symposia may hold workshops that are recorded and made available to the general public. In these cases, a notice will be included in the meeting book and announcements will also be made at the event. Speakers will have the ability to opt out of such workshops if they desire. Terms of Use and Policies and Procedures. I have read, understand, and consent to Keystone Symposia's Terms of Use and Policies, at (http://www.keystonesymposia.org/index.cfm?e=Web.TermsOfUse) and (http://www.keystonesymposia.org/index.cfm?e=Web.Policies), and will comply with all such requirements. My registration affirms that I have read, understand and agree with all the above statements.

  • Can additional registration receipts be issued at the meeting?
  • Yes, a receipt is available at the meeting. See the Keystone Symposia representative for help.

  • Can I transfer my registration to someone else?
  • Yes if it is for the same meeting. We will need the transfer request in writing. Please include name and registration information for the person we are to transfer the registration to as well as the name of the person currently registered. Send it either by fax to +1 970-262-1525 or email to info@keystonesymposia.org.

  • How do I cancel my conference registration?
  • There are two ways to cancel your registration:
    1. Use the Cancellation Form which is available under the Meetings Tab. Please fill the form out completely.
    2. You may send your cancellation by email to info@keystonesymposia.org or fax +1 970-262-1525. Include your full name, the meeting you wish to cancel, and a phone number or e-mail address in case we have questions.
    We do not accept cancellations over the phone.

    Remember that lodging reservations must be cancelled directly with the hotel/resort.
    Review the Cancellation Policies regarding deadlines and refunds.

  • When will I receive my cancellation refund?
  • Registration refunds, if applicable, will be processed within 30-60 days of the cancellation.