Cancellation, Transfer & Refund Policies


POLICIES


  • We must receive your request in writing.
  • All transfers and cancellations must be requested no later than 15 days before the meeting start date to receive a partial or product price difference refund.
  • In-person meeting cancellations will incur a $200 cancellation fee unless you are transferring to another meeting product type.
    Allowed meeting transfers:
    • In-person to Live Stream or On Demand
    • Live Stream to In Person or On Demand
    • All live stream cancellations will automatically convert to On Demand
    • We can only process person to person transfers for an In-Person meeting. You may transfer your meeting to another colleague, or you may transfer your registration to a future In-Person meeting for yourself.
    • All transfers must be within the current meeting season which runs July to June.
  • No refunds on abstract fees.
  • If meeting is cancelled we will notify all registered attendees of the cancellation procedure and refund status for that specific meeting.
  • Refunds will only be given by Keystone Symposia for the full registration and abstract fees. You will need to contact the lodging and transportation vendors directly to understand their particular cancellation policies.
  • If you cannot attend the in person meeting due to travel restrictions by your company/country we cannot give a full refund. You will receive a refund less the cancellation fee if your cancellation is received within 15 days of the meeting start date.

 

HOW TO TRANSFER OR CANCEL A MEETING


 

MEETING DESCRIPTIONS


  • In-Person meetings are on location, in person attendance required.
  • Live Stream meetings are at your location streaming an in person meeting live on your device.
  • On Demand meetings are recordings of meetings you may access after the meeting has ended and will be available for viewing in your account for 3 months.